Faq
Creating an account is not mandatory to place an order. However, having an account allows you to enjoy several benefits, including:
- Track your order
- Request a return
- View your order history
- Receive personalised discounts
To create an account, you will need a valid email address and choose a password to access your personal area. Once your registration is complete, you will receive a confirmation email.
If you have forgotten your login credentials, you can click here to reset your password.
If you are still unable to access your account, please contact our Customer Care team using the dedicated contact form.
To complete your purchase, simply follow the checkout process.
Once you have confirmed the contents of your shopping bag, choose your preferred payment method and proceed with the payment.
We offer a wide range of secure payment methods.
All payments are processed through an SSL encrypted system. You can view the available payment methods here.
Once your order has been successfully placed, you will see a confirmation page displaying your order number. You will also receive a confirmation email at the email address provided during checkout.
If you do not see the confirmation page, your order may not have been completed due to a browser or banking issue.
If you are still unable to locate it, please contact our Customer Care team.
Once an order has been confirmed, it is not possible to modify its contents, including the size or colour of the items ordered.
However, you may request to cancel your order by contacting our Customer Care team, provided that your order has not yet entered the processing stage.
Please note that orders are processed within a few minutes, therefore cancellation cannot be guaranteed.
C.P. Company discount codes cannot be combined with other promotional codes unless explicitly stated.
They cannot be used on:
-Discounted items
-Accessories
-Carry-over products
-Permanent products
Certain discount codes are also single-use only.
Yes, gift wrapping can be added during checkout.
Please note that gift wrapping is non-refundable if the order is returned.
Shipping times vary depending on the courier selected. You can find the available delivery options here.
Once your order has been dispatched, you will receive a shipping confirmation email including your tracking number.
You can also track your order through your account or, if you placed your order as a guest, via this page.
Please note that deliveries may experience delays due to:
-Weekend orders
-Adverse weather conditions
-Courier strikes
-Public holidays
Your delivery address can only be changed before your order has been dispatched by contacting our Customer Care team.
Please note that orders cannot be shipped to a country different from the one selected while browsing the website.
If you wish to ship to another country, please change the destination country using the country selector available on the website.
Any applicable duties and taxes are already included in your purchase.
The final amount is calculated according to the legislation of the destination country.
For more information, please click here.
Yes. You can place your order online and collect it free of charge from one of our stores.
When collecting your order, you will need to present:
-Your order number
-A valid ID document
You will receive a notification as soon as your order is ready for collection.
Orders will remain available in-store for 10 days from the date of arrival. After this period, the order will be returned and a full refund will be issued.
You can find the complete list of flagship stores in this section.
You may return an item by submitting your return request within 14 days of delivery. Once your request has been approved, you have 14 days to ship the items back.
Returned items must be in the same condition as received and must not have been worn or used.
If you have received a damaged or non-conforming product, please contact our Customer Care team before starting the online return procedure. Kindly include photos of the item and the issue encountered.
Return address:
Tristate Digital SA C/O Movimoda
Via Vincenzo Mari 5/7
42047 Rolo (RE)
Italy
Please note that returns can only be shipped from the same country where the order was originally delivered.
For further information, we invite you to check our Return Page
The return label is not included inside the parcel.
It can be downloaded immediately after submitting your online return request or from your account.
Please note that only one return request can be created per order. Therefore, it is not possible to generate a second return label for additional items from the same order.
Alternatively, you may return your order using your own courier. In this case, please provide our Customer Care team with the tracking number and the courier's name so we can monitor the shipment and notify our warehouse.
Please note that C.P. Company cannot be held responsible for any issues arising during shipments arranged independently by the customer. If customs duties become payable, the parcel may also be returned to the sender.
Refunds are processed within 14 working days from the date your return is received and approved by our warehouse. Your refund will be visible on your account within 5 business days following the receipt of the refund confirmation email
Returns that are damaged, missing their original tags or labels, or do not meet our return conditions cannot be accepted.
Please note that return shipping costs are the customer's responsibility.
You can find more information about our Returns Policy here.
No.
If you are returning items from multiple orders, please keep each order in its original packaging and attach the correct return label to each parcel.
Each order must be returned separately.
C.P. Company does not offer exchanges for online purchases.
Once your return has been received and approved by our warehouse, your refund will be processed within 14 working days.
If the item you wish to purchase is still available online, you may simply place a new order.
If a website displays one or more of the following characteristics, it is likely selling counterfeit products:
-Offers prices significantly lower than the official website
-Sells products from past collections that are no longer available
If you are unsure about a website, please contact our Customer Care team for assistance.
We offer a product authentication service through Certilogo for all eligible C.P. Company products.
Simply scan the QR Code or use the Certilogo code attached to your garment.
If your product does not include a Certilogo code, it may belong to an older collection or may not be authentic.
For more information, please visit our Authenticity section.
Replacement Lenses are available in our Spare Parts section.
At present, C.P. Company does not sell any spare parts other than replacement Lenses.
Small Oval Lenses are suitable for children sizes up to age 10.
If your lens arrived damaged, please contact our Customer Care team , who will be happy to assist you and help resolve the issue.
Please contact our Customer Service by filling out this form.
Please contact our Customer Care team using the dedicated contact form.
To help us assess your request, please include:
-Photos of the entire garment
-Photos of the issue encountered
-Any internal labels and tags
If the item was purchased through our official C.P. Company stores, both online and in-store, our Quality team will review your request and provide feedback.
If the product was purchased from one of our authorised retailers, we kindly ask you to contact the original retailer directly.
Unfortunately, we cannot confirm future product availability.
You can register for a Back in Stock notification by selecting your preferred size and colour and entering your email address.
You will automatically receive an email if the item becomes available again.
We can only check availability at our official C.P. Company stores.
Unfortunately, we cannot verify stock held by our retail partners.
Please contact our Customer Care team via the contact form, providing:
-The product name
-The product code
For example:
D.D. Shell Hooded Down Puffer Jacket – 19CMOW702A110416A815
The product code can be found in the product page URL.
Our online store is regularly updated with products from the latest collection.
If you are looking for a previous-season style, we recommend consulting our Store Locator, where you can find our outlets that may still have stock available.
Care instructions are available on each product page under the Care & Composition section, as well as on the garment’s internal care label.
You can find detailed size measurements in centimetres using the Size Guide available on each product page or by visiting our dedicated Size Guide section.
Lens personalisation is available at selected C.P. Company Flagship Stores.
Participating stores include:
-Milan
-London
-Paris
You can register for our Loyalty Programme directly through the dedicated page on our website.
By joining the C.P. Company Loyalty Programme, you will gain access to a range of exclusive benefits, including:
-Personalised discount codes
-Loyalty points on eligible purchases
-Tier progression with additional rewards and benefits
For more information, please visit the dedicated Loyalty Programme page.
