Returns
If you are not satisfied with your order, you can request a return within 14 days from delivery.
MAKE A RETURN✔ Items must be unworn and with tags attached
✔ Return all items from the same order together
✔ Refunds are subject to warehouse inspection
✘ Exchanges are not available
Once your request has been approved, you have 14 days to ship the items back.
Please contact Customer Service before sending the item back.
CONTACT USIf you need to return an item, please follow the steps below:
- Visit our Return Request Form by and no later than the fourteenth working day from the delivery date.
- Enter your Order Number and the Email Address used during the purchase
- Fill out the form with details about the products you wish to return
- After submitting the form, you will receive a confirmation email with further instructions.
- Please wait for this email before proceeding with your return. It will include the return label and any specific guidelines needed to complete your return.
You can use the return label received via email to return the items. Package the products, preferably using the original packaging. Attach the return label to the outside of the package, covering the previous label. Contact DHL to book package collection:
- Go to the DHL website www.dhl.com and click on > Book a collection of a return shipment
- As you already have the consignment note, enter the number and make the booking
- Fill out the details and arrange the collection
If you decide to go to a DHL centre to return the items, make sure you select the authorised DHL Express service point nearest to you, by checking the DHL Store Locator.
For details of the return shipping costs click here.
Once the returned products have been received, we will assess their condition and proceed with reconditioning and closing the request. You can follow the progress of the request at any time on DHL’s website; please, take note of the tracking code written on the provided return label.
If all the conditions listed have been met, C.P.Company will refund the price of the products purchased deducting the cost of the shipping. Note that C.P. Company cannot exchange any products, only refund the cost of returned items.
If your order also contains a gift box, we recommend you keep it and reuse it. If however you decide to send it back, C.P. Company will not be able to reimburse it, and will deduct the cost of it from your refund.
Standard Returns
If you decide to return your order using a different carrier from the recommended one, the responsibility and costs of shipping will be entirely at your expense.
Products should be sent to the following address:
Tristate Digital SA C/O Movimoda
Via Vincenzo Mari 5/7,42047 Rolo (RE), Italy
1. Request your return
Log into your account or access the return portal.
2. Prepare your parcel
Once approved, you will receive a confirmation e-mail with the return label.
3. Ship your return
Drop off the parcel at the nearest DHL service point or schedule a package pickup on DHL website :
select your Country and click on Ship > Schedule a Pickup.
Please keep the shipping receipt until the refund is completed.
4. Warehouse inspection & refund
Returns are inspected within 14 days from delivery to our warehouse.
If approved:
-You will receive a refund confirmation email
-Your refund will be visible on your account within 5 business days following the receipt of the refund confirmation email
If rejected:
-items may be shipped back at your expense according to Customer Service instructions
RETURNS MAY BE REJECTED IF
-Items are worn or washed
-Tags or seals are missing
-Return request was submitted after 14 days
-Parcel was shipped after the allowed timeframe
-Items were returned from a different country
If you use a carrier different from the recommended one, shipping costs and responsibility remain at your expense.
Return address:
Tristate Digital SA C/O Movimoda
Via Vincenzo Mari 5/7,42047 Rolo (RE), Italy
