Faq
Creating an account is not mandatory to place an order. However, having an account allows you to enjoy several benefits, including:
- Track your order
- Request a return
- View your order history
- Receive personalised discounts
To create an account, you will need a valid email address and choose a password to access your personal area. Once your registration is complete, you will receive a confirmation email.
If you have forgotten your login credentials, you can click here to reset your password.
If you are still unable to access your account, please contact our Customer Care team using the dedicated contact form.
To complete your purchase, simply follow the checkout process.
Once you have confirmed the contents of your shopping bag, choose your preferred payment method and proceed with the payment.
As we only stock items from each season, some sizes and colours may be out of stock and no longer available. If a specific size or colour is not available on the product page, it is no longer in stock in the warehouse.
Please complete the notification form to receive an email when the item you are looking for becomes available
Our online store is constantly being updated with new items from our latest collection. If you are looking for an item from last season we, recommend visiting one of our Outlets to check if the item is still on sale. Alternatively, please contact Customer Services directly, using the dedicated form. Our stores are listed in the Store Locator section
Once an order has been confirmed, it is not possible to modify its contents, including the size or colour of the items ordered.
However, you may request to cancel your order by contacting our Customer Care team, provided that your order has not yet entered the processing stage.
Please note that orders are processed within a few minutes, therefore cancellation cannot be guaranteed.
We have a wide range of secure payment options. Payments are managed through the SSL system.
CARD PAYMENTS
You can pay for your order using a credit or debit card.
All transactions are managed by Adyen, a leading institute in bank transactions for e-commerce websites. Once your order is confirmed, select the credit card option and you will be directed to Adyen’s secure website.
All major credit cards are accepted.
It is not possible to order by phone.
C.P. Company discount codes cannot be used together unless specified. The 10% discount code that you receive when you subscribe to the Newsletter cannot be used for the Custom Colors service or on sale items. Certain products, including D.D. Shell styles, may also be excluded from discount codes.
Your order will be processed and shipped within 48 hours of the date of confirmation. cpcompany.com does not ship orders at weekends or on Korean bank holidays.
You will receive a confirmation email once your order has been shipped, with a shipping number that can be used to track your order online. Please contact Customer Services for information relating to the shipping and delivery of your order.
Shipping costs are ₩4,500.00. For orders over ₩100,000.00, we offer free shipping. Shipping and delivery times will be specified during the order process.
Your delivery address can only be changed before your order has been dispatched by contacting our Customer Care team.
Please note that orders cannot be shipped to a country different from the one selected while browsing the website.
If you wish to ship to another country, please change the destination country using the country selector available on the website.
Any applicable duties and taxes are already included in your purchase.
The final amount is calculated according to the legislation of the destination country.
For more information, please click here.
If you are not happy with an item or it does not meet your expectations, you can make a returns request within 14 days of receiving the item (working days are calculated from proof of delivery).
If an item is damaged and/or incorrect, please contact Customer Services, send 2 photos of the item and wait for a response before starting the returns procedure.
Items must be sent back intact, with original price tags and labels. Items returned without labels and price tags will not be accepted. We will refund the returned item(s) in 14 working days from the date of receipt. Return shipping fees will be paid by you. You can find more information regarding our policy at the following link.
C.P. Company does not offer exchanges for returned items. Once we have received your return, provided that you have respected all the necessary conditions, you will be refunded within 7 working days. If the article that you would like to exchange is still available online, you can place a new order, which will be shipped within 48 hours.
If a website displays one or more of the following characteristics, it is likely selling counterfeit products:
-Offers prices significantly lower than the official website
-Sells products from past collections that are no longer available
If you are unsure about a website, please contact our Customer Care team for assistance.
We offer a product authentication service through Certilogo for all eligible C.P. Company products.
Simply scan the QR Code or use the Certilogo code attached to your garment.
If your product does not include a Certilogo code, it may belong to an older collection or may not be authentic.
For more information, please visit our Authenticity section.
Spare lenses are only available for products purchased through the official Korean online store or official Korean offline stores. Products purchased outside these official channels are not eligible for spare lens purchases.
For products purchased through the official Korean online store, please submit an inquiry via the Contact Us form and include your order number (starting with "CPCKR"). We will review the request and assist you accordingly.
For products purchased through official Korean offline stores, please contact the store where the purchase was made or your nearest official store regarding spare lens purchases. Alternatively, customers may visit the store with the product for assistance.
Please contact our Customer Care team using the dedicated contact form.
To help us assess your request, please include:
-Photos of the entire garment
-Photos of the issue encountered
-Any internal labels and tags
If the item was purchased through our official C.P. Company stores, both online and in-store, our Quality team will review your request and provide feedback.
If the product was purchased from one of our authorised retailers, we kindly ask you to contact the original retailer directly.
You can find the relevant instructions on the product page, in the Details and Product Care section.
Please check at the bottom of each product page or in the materials section (e.g. 50 Fili)
Please contact the main headquarters directly, using the dedicated form
