Returns

RIGHT TO RETURN

If you are not satisfied with your order, you can request a return within 14 days from delivery. 



MAKE A RETURN
BEFORE YOU START

✔ Items must be unworn and with tags attached

✔ Return all items from the same order together

✔ Refunds are subject to warehouse inspection

✘ Exchanges are not available


Once your request has been approved, you have 14 days to ship the items back. 

DAMAGED OR DEFECTIVE ITEM?

Please contact Customer Service before sending the item back. 

CONTACT US
HOW TO RETURN

1. Request your return 

Log into your account or access the return portal. 


2. Prepare your parcel 

Once approved, you will receive a confirmation e-mail with the return label.  


3. Ship your return 

Drop off the parcel at the nearest DHL service point or schedule a package pickup on DHL website :

select your Country and click on Ship > Schedule a Pickup.


Please keep the shipping receipt until the refund is completed. 

 

4. Warehouse inspection & refund 

Returns are inspected within 14 days from delivery to our warehouse. 


If approved: 

-You will receive a refund confirmation email  

-Your refund will be visible on your account within 5 business days following the receipt of the refund confirmation email 


If rejected: 

-items may be shipped back at your expense according to Customer Service instructions 


RETURNS MAY BE REJECTED IF 

-Items are worn or washed  

-Tags or seals are missing  

-Return request was submitted after 14 days  

-Parcel was shipped after the allowed timeframe  

-Items were returned from a different country  

RETURN WITH AN ALTERNATIVE CARRIER

If you use a carrier different from the recommended one, shipping costs and responsibility remain at your expense. 

Return address:

Tristate Digital SA C/O Movimoda 

Via Vincenzo Mari 5/7,42047 Rolo (RE), Italy 

NEED HELP?
CONTACT CUSTOMER SERVICE
RETURN FAQ

If you are facing any kind of issue in the return request process, you can share your need to return an order by contacting Customer Service. 

The following costs/items are not refundable: 

-Gift box packaging 

-Express shipping costs, unless the entire order is returned 

If only part of the order is returned, express shipping costs will be refunded proportionally based on the value of the returned item(s). 

You can still download your return label by accessing your order details page using: 

-your order number 

-the email address associated with the order 

RETURN STATUS

Exchanges are currently not available. 

If you need a different size or item, please return the product for a refund and place a new order. 

No. 

Each return request must be shipped separately using its own return label. 

Yes, partial returns are accepted. 

Please ensure that: 

-returned items meet all return conditions 

-all items belonging to the same return request are shipped together 

Please note that if you decide to return the remaining items at a later stage within the 14-day return period, the return shipping costs will be at your expense. 

If the returned items do not meet our return conditions, the return may not be accepted. 

In this case: 

-you will be contacted by Customer Service 

-the items may be shipped back to you 

-shipping costs may apply 


Yes. 

However: 

-shipping costs and responsibility remain entirely at your expense 

-for non-EU shipments, the Return Proforma Invoice is mandatory to avoid customs delays 

No. 

Returns must be shipped from the same country where the order was originally delivered. 

If a return is sent from a different country, it may be refused, delayed, or returned to the sender.