Faq


1. My Account

You do not have to register to place an order, but if you sign up for an account, you will receive numerous benefits. To create an account, you will need to have a valid email address and choose a password to access your personal area. Once you have registered, you will receive a confirmation email.


If you forget your login details, follow this link to receive a new password. If you continue to have issues with your login, please contact Customer Services using the dedicated form


2. Completing An Order, Payment

To complete your order, follow the payment stages. Once you have confirmed the contents of your cart, choose your preferred payment method and continue.


As we only stock items from each season, some sizes and colours may be out of stock and no longer available. If a specific size or colour is not available on the product page, it is no longer in stock in the warehouse.

Please complete the notification form to receive an email when the item you are looking for becomes available


Our online store is constantly being updated with new items from our latest collection. If you are looking for an item from last season we, recommend visiting one of our Outlets to check if the item is still on sale. Alternatively, please contact Customer Services directly, using the dedicated form. Our stores are listed in the Store Locator section


We cannot change an order once it has been confirmed; it is not possible to change the size or colour of an item. However, you can cancel an order if it has not already been processed


We have a wide range of secure payment options. Payments are managed through the SSL system.

Credit Cards

You can pay for your order using a credit or debit card.

All transactions are managed by Globalcollect, a leading institute in bank transactions for e-commerce websites. Once your order is confirmed, select the credit card option and you will be directed to Globalcollect’s secure website.

The following credit cards are accepted: American Express, Visa, MasterCard®, Maestro®.

Postepay and Visa Electron pre-paid cards are also accepted.

Paypal

PayPal is another secure payment method that allows you to pay for your order using your PayPal account. Your account details and credit card information will be managed directly through PayPal.


It is not possible to order by phone.


C.P. Company discount codes cannot be used together unless specified. The 10% discount code that you receive when you subscribe to the Newsletter cannot be used for the Custom Colors service or on sale items


3. Shipping And Delivery

Your order will be processed and shipped within 48 hours of the date of confirmation. cpcompany.com does not ship orders at weekends or on Swiss or Italian bank holidays.

You will receive a confirmation email once your order has been shipped, with a shipping number that can be used to track your order online. Please contact Customer Services for information relating to the shipping and delivery of your order.


Shipping fees vary depending on the country and service selected. Shipping and delivery times will be specified during the order process.


You cannot change your delivery address once your order has been shipped. If you wish to do so, you must contact the courier directly to make an agreement regarding delivery. We will not send a package a second time if the first shipment is returned to the sender.


Duties are included in your purchase. The total amount is calculated based on the laws in force in the destination country of your shipment. For more information on our shipping and delivery conditions, please visit the dedicated Shipping page


4. Returns Policy

If you are not happy with an item or it does not meet your expectations, you can make a returns request within 14 days of receiving the item (working days are calculated from proof of delivery).

If an item is damaged and/or incorrect, please contact Customer Services, send 2 photos of the item and wait for a response before starting the returns procedure.

The returns address is as follows:

Movimoda Spa

Corso Sempione, 182, 21052 Busto Arsizio VA

Items must be sent back intact, with original price tags and labels. Items returned without labels and price tags will not be accepted. Please attach the receipt you received at purchase in order to speed up the returns procedure. We will refund the returned item(s) in 14 working days from the date of receipt. Return shipping fees will be paid by you. You can find more information regarding our policy at the following link.


C.P. Company does not offer exchanges for returned items. Once we have received your return, provided that you have respected all the necessary conditions, you will be refunded within 14 working days. If the article that you would like to exchange is still available online, you can place a new order, which will be shipped within 48 hours.


5. Fake Websites And Counterfeit Items

Please check our website for the list of authorised online stores, using the Store Locator. If a website is not on the list and presents the following characteristics, it is likely to be selling fake C.P. Company items: 1) If the website contains the word C.P. Company or cpcompany in the domain name (our official website - www.cpcompany.com - is the only website authorised to use the words C.P. Company or cpcompany in the domain name) 2) If the prices are significantly lower than our prices on our official website - www.cpcompany.com 3) If the website offers several items that are not a part of our latest collection and have therefore not been available for some time on www.cpcompany.com


Please go to Authenticity. If your item does not have a CERTILOGO label, please send us an email with at least 2 photos of the item: one photo of the price tag attached to the item and one photo of the entire item. We will examine the images with our quality control team and provide a response regarding the originality of your item.


6. Replacement Parts

You can purchase a new lens in the Spare Parts section. C.P. Company does not sell other replacement materials beyond C.P. Company lenses.


7. Quality Control

Please contact our Customer Services team using the following form. Please send us an email with at least 2 photos of the item: one photo of the price tag attached to the item and one photo of the entire item. We will examine the images with our quality control team and provide a response regarding the quality of your item.


8.  Maintenance And Washing Instructions

You can find the relevant instructions on the product page, in the Details and Product Care section next to the second image of the item.


9. Style Search

Currently, we cannot tell you if the item you are looking for will be available on our website in the future. If you wish, you can register to receive an email notification. Click on the size and colour you are looking for, then write your email address in the dedicated box and we will let you know when the product is available on our website.


If you are looking for a particular item, contact us using the dedicated form. Please indicate the name of the item and the code associated with it. E.g. 50 Fili Utility Vest - 08CMOW023A005153G


10. Product Information

Please check at the bottom of each product page or in the materials section (e.g. 50 Fili)


11. Contact Us

Please contact the main headquarters directly, using the dedicated form


12. cpcompany.co.uk

If you would like to make a purchase in the United Kingdom or Ireland, please visit cpcompany.co.uk


Please use the following contact details: Web Store: 020 7930 2427 - enquiries@cpcompany.co.uk


There may be differences in the selection. Please check the website regularly as products are constantly updated